Last updated: 11 November 2026
This Privacy Policy explains how Chartered House Real Estate (“we”, “us” or “our”) handles personal information in connection with thecharteredhouse.com and enquiries made through the website, telephone, email or WhatsApp. It covers this website and initial enquiries; additional notices may apply if you enter into a property transaction or use another service.
1. Who to contact
For privacy questions or requests concerning your personal information, email admin@thecharteredhouse.com or call +971 50 232 5356. Please use “Privacy request” as your email subject.
Our published office address is AL MOOSA TOWER 2, NEAR EMIRATES TOWERS METRO, SHEIKH ZAYED ROAD, DUBAI, U.A.E.
2. Information you provide
When you submit an enquiry, we collect your name, phone number, message and any service interest you select. An email address is optional. We also receive the information you choose to share when you email, call or message us, including property preferences and details relevant to your request.
Please do not send passport copies, payment-card details, bank information or other sensitive documents through the general website enquiry form. If documents are needed for a later service, we will discuss the appropriate process with you separately.
3. Technical information and browser storage
When you visit, the website, hosting infrastructure and security services may process technical information such as your IP address, browser, device information, requested pages and the time of a request to deliver and protect the website. The enquiry form uses an anti-spam field and a short-lived, IP-derived rate-limit identifier to reduce automated or repeated submissions.
The website uses WordPress and Elementor. Cookies may support functions such as authenticated administrative sessions. The WhatsApp welcome widget uses your browser’s session storage to remember if you dismiss its message during the current browsing session. That storage does not itself send a WhatsApp message.
You can manage cookies through your browser and clear website data or session storage. Restricting storage can affect website functions. If additional analytics or advertising tools are introduced, this notice and any applicable choices should be updated before those tools are used.
4. How we use enquiry information
- To respond to the enquiry or contact request you make.
- To understand your property interests and arrange relevant discussions, appointments or follow-up.
- To maintain enquiry records and manage communications.
- To protect the website, prevent misuse and address technical problems.
- To meet applicable legal obligations or handle a dispute where necessary.
Information is processed on an appropriate basis under applicable law, including your consent where required, responding to steps you request before a service or transaction, and relevant legal obligations or permitted exceptions. Submitting an enquiry is not a separate subscription to unrelated promotional messages. Where consent is the basis for a particular use, you may withdraw it by contacting us; this does not undo processing already lawfully carried out.
5. Enquiry storage, email routing and sharing
Website enquiries are saved in a private enquiry area in WordPress and sent by email to the mailbox used to handle enquiries. The current notification recipient is pooja@namcharteredvaluer.com, which uses a different domain from this website. People assigned to respond through that mailbox can therefore receive the details you submit. “Private” in WordPress means the record is not published as a public page; authorised administrators and relevant service providers may still access it.
Information may also be handled by providers supporting website hosting, maintenance, email delivery, security and communication services. If your request requires introducing you to a developer, property owner, financing provider, valuer or another professional, we will explain the relevant sharing and obtain permission where required. Information may be disclosed where legally required or necessary to establish, exercise or defend legal rights.
6. Maps, fonts, embedded media and external links
The website includes Google Maps and may load fonts from Google. When these resources load, your browser can connect directly to Google and provide technical information such as your IP address and browser details. See Google’s Privacy Policy.
Gallery or blog items may display Instagram, YouTube or Vimeo media. If you activate an embedded item, the relevant provider may receive technical information and use its own cookies or similar technologies. Your account status with that provider may also affect what it receives. Their respective privacy policies apply: Instagram, YouTube/Google and Vimeo.
The WhatsApp chat link opens WhatsApp, where information you send is processed under WhatsApp’s terms and Privacy Policy. External websites and communication platforms have their own practices, and this policy does not replace their notices.
7. International processing
Hosting, email and external communication or media providers may process information in countries outside the UAE. Any transfer of personal information that we arrange must follow applicable requirements, including appropriate safeguards or another permitted basis where required.
8. Retention and security
Enquiry information is retained for as long as reasonably needed to respond, manage the relevant relationship, meet applicable obligations and resolve issues. The appropriate period depends on the enquiry and any subsequent service. Email records, backups and logs may follow different operational retention periods. You can contact us to ask about a specific record or request deletion, subject to applicable requirements.
We use access controls and other measures intended to protect information. No website, email system or internet transmission can be guaranteed completely secure. Please contact us promptly if you believe information sent through this website has been misused.
9. Your choices and rights
Depending on the law that applies and the circumstances, you may request information about processing, access to your personal information, correction of inaccurate information, deletion, restriction or cessation of processing, withdrawal of consent, or a copy or transfer of eligible information. Certain requests can be subject to legal exceptions. We may need to verify your identity without collecting more information than necessary.
Send requests to admin@thecharteredhouse.com. If a concern is unresolved, you may also raise it with the competent data-protection authority where applicable. General information about UAE data-protection rules is available on the official UAE Government portal.
10. Children
This website and its property enquiry services are intended for adults. If you believe a child has provided personal information through the website, please contact us so we can review and address it.
11. Changes to this policy
We may update this policy when website functions, services or relevant requirements change. The updated version will be published on this page with a revised date. Where a change requires a separate notice or choice, that should be provided as applicable.